Podcast Episode 28: Intercultural communication and vision of a culture of peace

More and more, we are a connected world. So when it comes to cross-cultural communication… is that what you say? Or how do you say it? Or both? In this episode, Veronica interviews Lynn Cole, Founder and CEO of BRDGES Academy–on intercultural communication and why mediators need this skill. Highlights from the episode include:

  • How culture is defined.
  • A discussion of how culture influences communication and “communication norms” in various cultures.
  • How mediators can learn cultural aspects before mediation.
  • Lynn’s previous experience speaking at the United Nations about mediation as an effective tool for resolving global conflicts.
  • And more!

About Lynn Cole:

Lynn Cole is President of the Law Offices of Lynn Cole, LLC. She is also the founder and CEO of BRDGES Academy (Building Resolutions for Disputes Globally with E-learning Strategies) where the focus is on developing core intercultural skills for conflict resolution practitioners worldwide. Previously a federal and state attorney, Ms. Cole was a full-time mediator and mediation trainer, trained at Harvard and Florida in mediation. She is Certified in Mediation in Florida (Civil Circuit) and is a Designated and Certified Cross-Cultural Neutral for the International Institute of Mediation (“IMI”) in The Hague.

Ms. Cole was USAID’s Mediation/ADR Specialist for more than 10 years, designing court-related mediation programs in Bulgaria, Kosovo, Jordan, and Sri Lanka. For over three years and until March 1, 2014, she served as President and Chair of the Board of Mediators Beyond Borders, International and still serves on the board. In May 2011, she spoke at the United Nations about mediation as an effective tool for resolving global conflicts within global communities. She is an acclaimed author on the explosive global growth of international mediation. She has lectured and trained extensively internationally in commercial mediation; Ethics; Basic and advanced mediation; and, Community Mediation, and has taught mediation courses nationally and internationally for students at universities and law schools around the world, and previously as an Adjunct Professor at Stetson College of Law. Over the past 17 years, she has provided in-person mediation training to judges, lawyers and mediators from Canada, Jordan, Oman, Lebanon, Saudi Arabia, Iraq, Slovenia, from Romania, Bulgaria, Serbia, Croatia, Albania, Montenegro, Bosnia/ Herzegovina, Greece, Tunisia, Cyprus, Kosovo, Turkey, Indonesia and Sri Lanka.

She has a full-time private mediation practice in Florida and is registered with the United States Court for the Intermediate District of Florida and the 13th Judicial Circuit as an arbitrator and mediator. She has successfully negotiated and arbitrated several hundred legal and pre-litigation cases in labor and employment law and all types of contractual and commercial matters. She is a guest member of some international organizations as a guest neutral, including the American Arbitration Association, the International Chamber of Commerce, the World Intellectual Property Organization (WIPO), and the National Academy of Distinguished Neutrals, “NADN”.

She previously served as an adjunct professor and sits on the faculty of the BRDGES Academy, teaching cross-cultural communications and cultural dimensions.

Email: [email protected]

BRDGES Academy website:

Lynn Cole

Ms. Cole is a former President and Chair of the Board of Mediators Beyond Borders International and has been a force in mediation over the past decades. In the early 1990s, as chair of the Civil Justice Reform Act Commission, she recommended to federal judges in the Intermediate District… MORE >


Veronique Cravener

Veronica Cravener is a mediator and trainer for Mediate to Achieve, LLC, based in Columbus, Ohio, USA. She has negotiated over 500 disputes in areas such as landlord-tenant, contracts, consumer-business, personal injury, neighbors, individual money disputes, and post-employment disputes. She is experienced in SMS mediation in… MORE >

Helen D. Jessen